30 Years & 30 Stories – Patty Sprankle
KK&W is far more than a company to me… It represents opportunity, trust, and the tangible results of persistence and belief. What began as [...]
30 Years & 30 Stories – Armen Suny
Dick Kopplin and I first worked together at The Country Club at Castle Pines in the Castle Pines Recreation Company. Dick was the Vice [...]
‘Excellence’ Is a Cultural Problem
While showering in my hotel, I noticed the previous guest’s hair in the drain—a reflection of today’s lowered standards despite higher prices for hotels, [...]
The State of Private Clubs in 2026
Private clubs are at a defining crossroads. Demand remains strong, but the operating environment has become more complex, more regulated, more [...]
Accountability vs. Responsibility
Social media often introduces us to terms we use without much thought. I catch myself doing this and then questioning my intentions. ‘Accountable’ and [...]
The Five Stages of Change
Resolutions are popular, and we’re often encouraged to make personal changes. At the start of the year, people define what they desire—especially personal goals. [...]
Stop it!!! I’m Done With “Technology Overload”
After working in the private club industry for over 54 years, I have watched technology evolve and deliver many wonderful benefits [...]
Watch Your Language…Leadership Isn’t a Game of Gotcha
In the hospitality industry, where service is personal and relationships matter, communication is everything. Words don’t just deliver messages; they shape tone, convey respect [...]
What Do GMs & COOs Need from Great Private Club Board Members?
After decades of working with hundreds of clubs across the country, we have seen what separates functional club leadership models from truly exceptional ones. [...]
Next Level Powered by KK&W Welcomes Betsy Gregory as Head of Job Board and ATS
Next Level Powered by KK&W is pleased to announce the appointment of Betsy Gregory as Head of the Next Level Job [...]
Is There Ever a Good Time to Resign?
Many professionals recognize that resigning from a job that no longer serves their goals is a strong decision, not a weak one. Accepting a [...]
Key Trends Shaping the Employee Experience in 2026 & Beyond
The employment landscape continues to evolve rapidly and clubs must keep up. Jodie Cunningham of KOPPLIN KUEBLER & WALLACE believes technology, talent strategy and [...]
Elevating Fitness & Wellness in Private Clubs
The private club environment is evolving rapidly. Wellness is no longer a peripheral amenity but a core component of how members [...]
What If Gratitude Is a Superpower?
Sharing a simple tomato tortilla soup at a recent dinner showed how gratitude and appreciation help build trust and connection. Gratitude works in four [...]
The Art of Managing Up
Professional success hinges on the understanding that people collaborate with individuals rather than abstract organizations; seasoned professionals recognize that proactive communication with supervisors is critical. [...]