In the full episode of BoardRoom Club Talk, host Ricky L. Potts, Jr., CCM, CCAM, CML, sits down with Kurt D. Kuebler, CCM, to explore how clubs can better educate members about their business model, address the shrinking pool of volunteers, manage rising behavioral issues, identify practical staffing solutions, and stay competitive in the escalating amenities race. Kurt shares insights on the following: How do we better prepare members to understand their club’s business model? Why is our pool of volunteers shrinking? How do we deal with the increasing “bad behavior” plaguing the industry? Where are you seeing reasonable solutions for staffing issues? How can we compete in this changing “keep up with the Joneses” arms race for amenities?