Culinary

What AI Can’t Replace

What-AI-Can't-Replace

First came the internet, then cell phones, and now AI. I have had an amazing career shaped by technology. Not long ago, every Executive Chef had an administrative assistant because so much of the work was manual and too much for one person to manage alone. My assistant handled timecards and scheduling books, reviewing, adjusting, and confirming each culinarian’s hours. She then moved on to invoices and other paperwork in her ‘inbox’—not digitally, but by hand.

Origination matters. It can be risky to rely on AI without first developing your own thoughts. I have used AI tools like Claude and Copilot to help shape or proofread text, but I do not feel satisfied when I have not worked through the ideas myself. My guess is that something is missing: the dopamine hit that comes from creating something original. I still want to think for myself, stretch my brain, and learn from the effort each task requires.

Most great Executive Chefs use cookbooks for concepts. They see pictures, ingredients, and formulas as influences, but not as the destination. They take the concept of the author and add their own touch to the dish. Charlie Trotter’s cookbooks were perfect for that. He had amazing ideas and illustrations that allowed me to slightly change the proteins or accompaniments to make them my own. Most cookbooks by celebrity chefs are not accurate to the gram, so following the recipe might not achieve the exact results. I am referring to savory dishes; with pastry, I always follow the recipe because baking is a science, and the smallest thing left out or added can change the ratio and balance.

In interviews, committees often include a technology entrepreneur who asks Executive Chef candidates how technology is used in the kitchen today. They may not always know exactly what they are asking, but the question matters because it reveals how modern and open-minded a candidate is. Are the candidates stuck in the past, or are they curious about the future? Executive Chefs need clear non-negotiables while also looking for ways to reduce labor and create better consistency. Using applications, programs, or, most importantly, kitchen equipment can move culinary products forward while making them better.

Years ago, I had the chance to visit Escoffier’s kitchen in the basement of the Ritz Hotel in London. It felt like a dungeon: large, hot, and dimly lit. You can imagine hundreds of staff working in suffocating heat, manually preparing thousands of ingredients. Today, that level of labor would be impossible to sustain. In my 40 years in kitchens, labor has been cut nearly in half, starting with the administrative assistant in the office.

For me, two changes I always make in the kitchen are proper lighting and temperature control. I remove yellowish covers or outdated types of lighting and address the temperature whenever possible with air conditioning and equipment that produces less heat. Old deck ovens, for example, can create tremendous amounts of heat.

We have DELIMA in the Certified Master Chef test, along with the evaluation of what a Master Chef should know or be aware of. In 2010, Richard Rosendale brought technology into the examination and used it right in front of us. In fact, as a judge, I wasn’t sure I knew what I was looking at or how to evaluate some of the techniques or systems. Rich was ahead of his time, and that is a great definition of being a Master Chef. Like NBA star Stephen Curry’s three-point accuracy, I believe Rich has changed the standard of the Master Chef test regarding technology and its use.

Over the past 20 years, processed foods have harmed many people’s health and quality of life. Hidden chemicals, unfamiliar ingredients, and altered production methods can affect the body in ways we do not always understand. As an Executive Chef, I can recognize some of those food practices as unsafe, but with technology, the risks are less clear. I find myself asking whether AI could soften the mind in the same way processed foods have weakened the body. Time will tell, though spell check and other tools could probably be questioned in the same way. Like all things in life, we must ask ourselves: What do we embrace, what do we leave behind, and what do we endorse for the future?

Like most Baby Boomers, I am stuck in the middle, adopting technology slowly but eventually using the best tools for my personality and mindset. Meanwhile, my partner, Annette, is always marching forward with new technology. I love that about her, and it is one of the reasons we work together. I am always curious about new techniques and fearful of getting left behind.

Last night, for dinner in my home kitchen, I Cryovac-ed chicken breasts with Thai spices, cooking them sous vide while watching TV in another room. My 20-something daughters would call that true multitasking. The circulator produced perfectly moist chicken, ready when my wife arrived home. While I still love challenging myself with simple cast-iron cooking, light heat, and the right amount of fat, this technology reduces mistakes and creates the consistency that private club food and beverage operations value most.

Club + Resort Chef – August 2026

Lawrence T. McFadden, CMC, ECM is a food and beverage training consultant and search executive with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries.

What AI Can’t Replace2026-08-12T20:28:28+00:00

The Reputation You Build

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A résumé gets you in the door. Your reputation is what people remember after you leave.

That’s true whether you’re interviewing for a new position, leading a club through a renovation or managing a difficult conversation with members. Long before someone calls your references, they’ve probably already formed an opinion. Former colleagues have talked. Vendors have shared experiences. Employees have compared notes. In an industry as connected as ours, reputations travel quickly.

Lawrence McFadden, CMC, HoF, one of our contributing writers for Club + Resort Chef, has spent decades working for some of hospitality’s most recognized brands, including The Ritz-Carlton, The Greenbrier, The Waldorf Astoria and the White House. Along the way, he’s come to believe that professional reputation is built gradually and tested constantly.

One experience brought that lesson into sharp focus.

When McFadden interviewed for a position at the White House, he was told an extensive background investigation would follow. The process reached back through every stage of his life, interviewing people who had known him for years.

“It made me reflect on my life, my career and my conduct,” he says.

Most club leaders will never go through a federal background investigation, but they face their own version of one every time they interview for a new role.

Search committees ask about leadership style. They call former supervisors. They speak with peers. Increasingly, they look beyond the résumé to understand how someone leads, communicates and responds when things don’t go according to plan.

McFadden believes one of the most revealing interview questions is, “How would previous colleagues describe you?” It asks candidates to think beyond accomplishments and consider the impression they’ve left on others.

That impression isn’t built through one major decision. It’s built through hundreds of small ones.

How do you leave an organization? How do you speak about a former employer after you’ve moved on? Do you give credit publicly? Do you treat staff with the same respect you show board members? Those moments rarely make headlines, but they shape the way people describe you years later.

Social media has only accelerated that process. A photo, a comment or a frustrated post can reach hundreds of people before you’ve had a chance to reconsider it.

McFadden remembers seeing a group of respected chefs photographed in their judging jackets while holding alcoholic beverages. There was nothing illegal or scandalous about the moment, but it was a reminder that professional identity doesn’t disappear outside working hours.

“We are always on stage,” he says, borrowing a phrase he heard repeatedly during his years at The Ritz-Carlton.

Of course, reputation isn’t about perfection.

McFadden recalls interviewing a candidate who openly discussed his recovery from addiction and the work he had done to rebuild his life. Rather than diminishing his candidacy, the honesty demonstrated accountability and personal growth.

A strong reputation isn’t built by avoiding mistakes. It’s built by taking responsibility for them.

Club leaders spend a great deal of time protecting the reputation of their organizations. McFadden’s reminder is that every interaction, every decision and every relationship shapes our own as well.

Club + Resort Business – July 2026

Lawrence T. McFadden, CMC, ECM is a food and beverage training consultant and search executive with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries.

The Reputation You Build2026-07-27T17:13:34+00:00

Being Fired and Moving Forward

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Steve Jobs once observed that getting fired was the best thing that ever happened to him. In many societies, being dismissed from employment is often regarded more negatively than voluntarily resigning. While both scenarios represent the termination of a professional relationship, dismissal may carry implications of ethical or moral misconduct. This perception may stem from longstanding workplace cultures where lifelong job retention was considered fundamental to professional success.

Although being dismissed from a position is not something I take pride in, it does not diminish my character. In my case, the situation was simply a mutual decision to discontinue working together. It is particularly difficult when the other party communicates, ‘We no longer wish to partner with you,’ or states, ‘At this time, we do not see the value in your contributions or talents.’ I have certainly reflected on whether I had become institutionalized in some of my beliefs or had grown too comfortable during my tenure.

When addressing young managers about my career, I openly discuss the obstacles I encountered along the way, including challenges, terminations, and transitions between roles. Most of my positions resulted from opportunities for learning, growth, and organizational changes that aligned with my abilities. However, there have been occasions when employers chose to pursue different directions. Such decisions are common in both professional and personal relationships, and it is important to recognize that each party may have its own perspective.

Early in my career, I made the decision to resign from a position without securing another opportunity, which presented challenges when explaining my period of unemployment. Employment gaps are often among the most difficult aspects to address on a résumé or during an interview. Questions regarding periods of unemployment are especially common among seasoned hiring committee members, who may view continuous employment as essential regardless of personal satisfaction. Historically, employment was perceived as an obligation, and taking time off was discouraged. In contrast, today’s culture encourages a balance between personal fulfillment and professional development.

On one occasion in my career, I was asked to resign—not because of ethical issues, but because our values had diverged. The organization decided to move in a new direction that differed from my own. It marked the end of my journey there, and while I remained emotionally invested, I may have become too involved in the organization’s strategic direction. This scenario is common in clubs where leadership changes. As the board transitions, a leader may find themselves on the opposite side of important decisions. No ethics or morals were compromised—only a shift in organizational perspective. As Stephen Covey said, “We agree to disagree,” which summarizes the situation well. Though I am not proud of these endings, I am proud of how I conducted myself and appreciate that the organization had the courage to make the change. I have had to make similar decisions with employees, helping them move beyond their own stumbling blocks.

Why does it feel better to resign than to be fired? Perhaps resignation provides a greater sense of control and confidence that another organization will value your talents more. Both situations represent change, the ending of a relationship, and both have casualties. In many cases, it is the coworkers and members who feel the impact most. People work for people, and when leadership changes above them, their entire professional experience shifts. Few people truly enjoy change, even though it is often described as essential for growth.

An Executive Chef position is about continual self-development, and tenure is the byproduct of mutual success. Some chefs become institutionalized, valuing loyalty over effectiveness. They may expect greater compensation based primarily on years of service rather than measurable results. I found myself in such a position after earning advanced education, asking for increased compensation even though the degree or certification was not required for the position.

I am pleased to have maintained a positive relationship with the organization after being asked to resign. I appreciate that their decision ultimately supported my professional growth, even though it was their decision to make. While I remained committed to the organization’s business model, I acknowledge that my compensation expectations, increased operational demands, and firm stance on strategic direction contributed to my departure.

Most hiring committee members understand that professional relationships may end without unethical conduct. It is important to recognize that professional partnerships sometimes conclude, resulting in the ideal candidate becoming available for another opportunity. While termination may not always be viewed positively, it is natural for both personal and professional relationships to reach their conclusion, allowing everyone involved to continue moving forward.

When coaching a candidate who has been released from a position, it is best to respond openly rather than avoid questions. Maintain a positive and professional attitude, and use the experience as an opportunity for growth. Always speak respectfully about your previous employer. While you cannot erase the past, do not dwell on it. Every life experience brings wisdom, and learning to handle rejection is among the most valuable lessons.

Club + Resort Chef – June 2026

Lawrence T. McFadden, CMC, ECM is a food and beverage training consultant and search executive with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries.

Being Fired and Moving Forward2026-08-12T22:16:43+00:00

What’s the Role of Today’s Executive Chef in Private Clubs?

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When hiring, committees are choosing a person first. Exceptional chefs, leaders, and mentors know how to attract talented individuals with diverse strengths. One of the greatest skills for Executive Chefs is keeping pace with the industry’s rapid changes and the wealth of information available to their members.

According to the Harvard Business Review, as information continues to double approximately every seven years, educational institutions are equipping graduates to retrain themselves multiple times throughout their careers. These considerations indicate that the hospitality industry will continue to push its boundaries. Our nation’s history has not seen a period more dynamic for professionals within this field. The public increasingly expects innovative culinary interpretations, distinctive entertainment concepts, and consistent energy when engaging in the art of dining.

Certain principles remain constant: mastering your craft, understanding cooking techniques, and knowing the science behind ingredient interactions. Additionally, fundamental human values such as ethics, morals, and interpersonal engagement are governed by established norms. As an Executive Chef, it is important to recognize that your team operates under your vision while also seeking personal satisfaction in their roles. Effective leadership involves supporting your staff, who, in turn, provide service to the members.

Executive Chefs frequently encounter a variety of complex challenges that invite them into broader discussions. These shifts often stem from political influences and the need to navigate global policies and leadership decisions at both the state and national levels within our democratic system. While maintaining member satisfaction remains a primary responsibility for chefs, it is essential to consider how these changes impact their roles and overall operations.

A professional commitment to respecting raw materials encompasses ethical harvesting from our oceans, careful management of growth cycles, consideration of organic practices, and adherence to responsible bio-genetic principles. As Auguste Escoffier wisely stated, “The handling and care of the raw product is 50% of the preparation.” Addressing biogenetics, genetically modified organisms (GMOs), and food safety requires expertise in proper supply labeling and transparent communication rather than political positioning.

The relentless curiosity for technology and methods will propel us professionally without compromising our culinary artisanal traditions. We need to discover innovative ways to showcase, produce, and deliver our craft. Many club kitchens struggle with consistency, often because Executive Chefs hesitate to allocate capital budgets for better solutions. This is evident when I tour new kitchens that do not have the most modern cooking systems because the existing chef would rather have traditional ovens. Escoffier himself was innovative, or he would not have placed recipes into a book.

Human forgiveness and an appreciation for political boundaries, emerging economies, and cultural diversity are crucial as we strive to meet the nutritional needs of global populations. As M.F.K. Fisher stated, “The world was discovered in our curiosity and search for foods.” In today’s workforce, diversity remains prevalent, and organizations that embrace it tend to achieve stronger staffing outcomes.

Your leadership will be challenged to inspire people to grow, secure a clear vision, initiate action in others, energize results, and maintain a commitment to common goals. This is the leadership that will take our culinary profession into the new millennium. Classic quotes such as, “Don’t ask—that’s how the Chef wants it,” or the even more traditional, “The Chef is always right,” are endearing comments to many, but they are, in fact, holding our profession back. We must move our kitchens forward with progressive communication and empathy.

Your dedication in the roles of educator, teacher, and mentor will significantly influence the methodologies applied in future years. As Food and Wine pioneer Robert Mondavi expressed, “Tell me and I will forget. Show me and I will remember. Teach me and I understand.”

It is essential to demonstrate a genuine passion for excellence within our profession while presenting your achievements with humility and acknowledging the successes of our industry. Strive to develop the next culinary innovation, as demonstrated by the leaders in this field. These demanding responsibilities characterize the role of an outstanding Executive Chef.

If this seems unreasonable, then you are in the right place. Every professional position must be overwhelming with change, or the industry to which you belong is not growing. If there is no growth, then it dissolves. Having challenges is the reward for success, and this propels the profession forward with a clear and healthy future.

Club + Resort Chef – May 2026

Lawrence T. McFadden, CMC, ECM is a food and beverage training consultant and search executive with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries.

What’s the Role of Today’s Executive Chef in Private Clubs?2026-06-01T20:18:39+00:00

How Heavily Does Atmosphere Affect Diner Satisfaction?

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What if our satisfaction with food quality is influenced by factors like atmosphere, noise level, dress code, and technology? Just as families have different preferences when choosing a restaurant, club members do, too. Around the dinner table, perceptions of quality—and even appetite—can vary from person to person. My dad used to say, “Can I just eat in peace?” whenever things got too noisy at dinner.

Successful organizations understand their customers and their preferences. Chefs recognize that consistency and popular menu items foster loyalty. The pandemic affected ingredient costs, staffing levels, and safety protocols through technology. Although conditions won’t return to how they were, some strategic changes have been overly drastic.

Society’s casual attitude began forming as early as 2000 for us at the Ritz. At a lobby table, an elderly couple in seersucker sat across from a young tech entrepreneur in a hoodie, while others entered wearing hip-hop-inspired baggy jeans and glittery sneakers. The shift in our restaurant was evident even then. Despite attempts to enforce dress codes, once seated, guests revealed their preferences and personalities.

Most club memberships average between 55 and 65 years old, spanning three-plus generations. Many are Baby Boomers, who hold the greatest wealth among members. Baby Boomers have voiced strong concerns over new restaurant practices like QR code menus and digital wine lists. When QR code menus swept through restaurants during the pandemic, the logic made sense: physical menus were a contact risk, smartphones were universal, and going digital seemed like a clean solution. Safety and comfort were priorities. Yet two-thirds of consumers aged 60-plus are uncomfortable using technology, according to industry surveys. The surprise today is how broadly that feeling has spread.

In 2024, even tech-savvy Gen Z showed a strong preference for tangible menus, with around 90% favoring print. Club locations such as pools or golf areas that are fully digital are now facing a member engagement problem. While staffing and service delivery times have improved with technology, not all members are happy navigating another device.

With technology comes digital devices such as TVs and other noise-producing elements in dining rooms. Walk into almost any trendy, remodeled club today, and the first thing you notice isn’t the smell of food—it’s the noise level. Hard floors, open ceilings, exposed brick, and display kitchens pushed into the center of dining rooms have turned dinner into something that can genuinely strain your hearing. Long gone are the sound-buffering elements of carpet, drapes, cloth-stuffed chairs, and the classic ’70s drop ceilings. Last week, I was in Florida at a beautifully designed new space, yet the GM mentioned they needed to add sound baffling.

While a higher noise level may feel more current and exciting for some members, it is more than an annoyance—it is a genuine barrier. I remember eating with my dad when he got his first set of hearing aids; he was so distracted in hard-surfaced spaces. The World Health Organization estimates that 60% of adults aged 60 and older will experience moderate or greater age-related hearing loss. If a member is distracted, how can they emotionally engage with the waiter’s description, fellow diners, or the comfort of the dining space?

Studies by dining guide Zagat reveal that noise levels are the top complaint among diners, ranking ahead of bad food, slow service, and high prices as the factor most likely to ruin a meal. Dress code violations are never as offensive as someone at the next table speaking loudly or having a cell phone conversation.

Boomers—my age group—are the least comfortable generation when it comes to restaurant technology and are the most skeptical about the use of AI. According to DoorDash’s 2025 Trends Report, only 34–40% of boomers are comfortable with AI recommendations, compared to much higher percentages among younger generations.

Millennials and Gen Z are more inclined to embrace digital tools for dining, loyalty programs, and real-time promotions, while boomers and Gen X prefer a more traditional approach mixed with modern conveniences. The frustration isn’t simply about not understanding technology—it’s about what gets lost when screens replace staff. Nearly 90% of survey respondents said their main reason for eating out was to spend time with family and friends, and a dining room full of people staring at phone screens or tablet kiosks works directly against that purpose.

Many clubs that initially adopted digital menus have returned to physical menus or now use a combination of both, especially in casual settings like pools or grab-and-go areas. Most members continue to favor a traditional, human-centered dining experience. Member interactions are also the primary reason employees remain at a particular club, making these connections valuable for everyone involved. As a relationship-oriented species, humans communicate a great deal through nonverbal cues.

As a Baby Boomer, I once thought getting older meant simply wanting more silence—until I read that in 2023, SoundPrint found that over half of dining spaces were so loud that it was difficult to have a conversation. These are not niche complaints from a resistant audience; they represent the dominant feedback shaping how the industry is adjusting heading into 2026. Designers of restaurant spaces need to create more zone-based environments because society isn’t going to start speaking more quietly.

Club + Resort Chef – May 2026

Lawrence T. McFadden, CMC, ECM is a food and beverage training consultant and search executive with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries.

How Heavily Does Atmosphere Affect Diner Satisfaction?2026-05-06T21:34:19+00:00

Lawrence McFadden, CMC, 2026 C+RC Hall of Fame Inductee

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Lawrence McFadden’s career reflects a rare combination of technical mastery, global influence, and executive leadership that has helped broaden the definition of what a chef can become.

As a Certified Master Chef through the American Culinary Federation, McFadden achieved one of the most demanding distinctions in the culinary profession. Fewer than one hundred chefs in American history have earned the title, which represents sustained excellence in technique, discipline, and performance under pressure. It is a designation that signals both mastery of the craft and a commitment to advancing its standards.

His professional foundation was built at The Greenbrier, where classical training and competitive rigor established the discipline that would define his career. During that time, he earned a place on the U.S. Culinary Olympic Team, representing the United States among the world’s leading culinarians.

Over more than four decades, McFadden held leadership roles across globally recognized hospitality organizations including The Ritz-Carlton Company, MGM Grand Hotel and Casino, Shangri-La Hotels, and the Waldorf Astoria. His appointment as the first American Corporate Chef for The Ritz-Carlton Company marked an important moment in the evolution of global culinary leadership, as he helped shape menu development, training systems, and operational standards across an international portfolio of luxury properties.

His work consistently bridged culinary excellence with organizational leadership. In corporate roles with MGM Resorts and Shangri-La Hotels, McFadden helped guide complex food and beverage programs across multiple properties and markets, influencing hospitality experiences on a global scale. His contributions extended beyond execution to include systems development, leadership training, and operational strategy.

Education and mentorship have remained central themes throughout his career. As owner of Sunrice GlobalChef Academy in Singapore, he helped shape curriculum and professional training standards for emerging culinarians representing multiple regions and culinary traditions. His work reinforced the importance of structure, discipline, and technical fundamentals as the foundation for long-term professional growth.

McFadden later brought his experience into the private club environment, serving as General Manager and Chief Operating Officer of The Union Club of Cleveland. In that capacity, he demonstrated how culinary professionals can evolve into enterprise leaders responsible for governance, financial stewardship, and organizational culture (See “The Master Chefs of Cleveland’s Union Club“). His leadership was recognized with the Mel Rex Excellence in Club Management Award, a national honor acknowledging outstanding achievement in private club leadership.

Today, he continues to contribute to the profession through mentorship, advising, writing, and thought leadership that challenge chefs to think more broadly about standards, accountability, and the evolving role of culinary leadership.

Across each stage of his career, McFadden has demonstrated that culinary expertise can serve as a foundation for broader leadership. His work has influenced luxury hospitality brands, educational institutions, private clubs, and the professionals who lead them.

Club + Resort Chef – April 2026

Lawrence T. McFadden, CMC, ECM is a food and beverage training consultant and search executive with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries.

Lawrence McFadden, CMC, 2026 C+RC Hall of Fame Inductee2026-04-27T16:27:36+00:00
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