Golf

Do You Have a Female on Your Golf Staff?

Do-You-Have-a-Female-on-Your-Golf-Staff

The PGA of America has more than 30,000 members and associates today who work as golf professionals in our industry.

When I first started as a young PGA apprentice professional in the 1980s, we probably had about one-quarter of that number. Even with the growth we have seen, and with more people entering the profession than ever before, we still have a relatively small number of female golf professionals.

If you combine the number of female PGA and LPGA professionals currently working in the industry, the total is somewhere around 3,000. That means only about 10 percent of all working golf professionals are female.

Well, that makes the odds of every club having a female on staff very small. But what is the value of having a female member on your golf team? We always tried to have at least one female member on staff because they can relate to members in ways that sometimes differ from male staff members.

THE VALUE OF HAVING A FEMALE GOLF PROFESSIONAL ON YOUR STAFF

In today’s evolving golf landscape, country clubs are increasingly recognizing that diversity within their professional staff is not just a matter of representation. It is a strategic advantage. One of the most impactful ways to broaden a club’s appeal, strengthen its culture and grow the game is by including a female golf professional as part of the instructional and leadership team.

1. EXPANDING THE CLUB’S REACH AND APPEAL

Golf has historically struggled with inclusivity, particularly regarding gender balance. By employing a female golf professional, clubs send a clear message that the environment is welcoming to everyone. Female members and prospective players often feel more comfortable when they see someone like themselves in a leadership or instructional role.

Many women new to the game also prefer learning from a female instructor, particularly in the early stages when confidence and comfort are critical.

2. ENHANCING INSTRUCTIONAL DIVERSITY

Every golf professional brings a unique teaching style, perspective and communication approach. A female golf professional often introduces different ways of explaining mechanics, course management and mental strategies. This diversity in instruction benefits all members by offering alternative methods that may resonate more effectively with certain learners.

Different perspectives are especially valuable in junior programs. Young girls gain a relatable role model, while all juniors benefit from varied coaching styles.

3. STRENGTHENING JUNIOR AND FAMILY PROGRAMMING

Family-oriented programming is a cornerstone of many successful country clubs. A female golf professional can play an important role in creating and leading initiatives that engage women and children, such as ladies’ clinics, mother-daughter events and junior camps.

Having a visible female leader also helps reinforce the idea that golf is a sport for everyone, encouraging long-term participation among juniors, especially girls.

4. FOSTERING A MORE INCLUSIVE CLUB CULTURE

Culture is one of a country club’s greatest assets. A diverse professional staff contributes to a more inclusive and forward-thinking environment. Female golf professionals often bring leadership styles and interpersonal dynamics that enhance team collaboration and member engagement.

5. ALIGNING WITH INDUSTRY TRENDS AND EXPECTATIONS

The golf industry continues working to grow participation among women. National organizations, manufacturers and governing bodies are investing in initiatives designed to make golf more accessible and appealing to female players. Country clubs that reflect these efforts internally are better positioned to remain relevant and competitive.

Having a female golf professional demonstrates alignment with these broader trends and signals that the club is committed to the future of the game.

6. DRIVING BUSINESS GROWTH

From a business perspective, inclusivity drives revenue. More women playing golf means increased participation in lessons, leagues, tournaments and social events. A female golf professional can help design programs that attract and retain members, contributing to the club’s financial health.

Including a female golf professional on a country club staff is more than a symbolic gesture. It is a strategic investment in growth, inclusivity and long-term success. By broadening the club’s appeal, enhancing instructional offerings, strengthening programming and fostering a more welcoming culture, female professionals play a vital role in shaping the future of the game at the club level.

As golf continues to evolve, the clubs that embrace diversity within their teams will be best positioned to thrive.

THE BOARDROOM MAGAZINE – May/June 2026

Paul K. Levy, PGA, Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE. He can be reached via email: paul@kkandw.com.

Do You Have a Female on Your Golf Staff?2026-06-22T15:08:51+00:00

Celebrating Your Golf Professional & Team

Celebrating-Your-Golf-Professional-and-Team

This issue of BoardRoom magazine is spotlighting award winners, and the PGA of America has just announced its 2026 national award recipients.

These honors recognize excellence across the profession, from Merchandisers of the Year, Player Development award winners in both the overall space and all important junior golf space, The Bill Strausbaugh Award that recognizes professionals who are key to advancing employment of other professionals, Teacher of the year, Executive of the year and a quick shout out to Brian Crowell, PGA, the 2026 PGA of America Golf Professional of the Year, President/GM of Bally’s Golf Links in the Metropolitan section of the PGA in New York.

This also feels like the perfect time to reflect on why recognizing your golf professional and team at every level matters.

Whether they are shaving strokes off your members’ handicaps or trying to keep the ball on the planet, the PGA professional is the heartbeat of the game. Recognizing these individuals isn’t just about acknowledging a golf coach, someone who manages tee times, or someone who sells members a shirt; it’s about valuing the stewards who preserve the integrity, growth and joy of the sport.

They are the architects of the golf experience at your club, and they wear many hats: educator, business manager, equipment expert, teacher, coach, and occasionally, amateur psychologist. They care about the day-to-day golf experiences for your members and guests. When you recognize their expertise, you acknowledge the thousands of hours of rigorous training and certification they have undergone. They don’t just teach a swing; they manage the complex ecosystem of the club, ensuring the turf is respected, the pace of play is maintained, tournaments are delivered that are both fun, fair and memorable, all your golf needs are diligently cared for and the culture remains welcoming.

One of the most valuable aspects they bring to the golf committee, and to search committees looking for a new golf professional for that matter, is their ability to attract young professionals into the game and business, and to provide mentorship and opportunities for growth.

During the due diligence phase of a search for a new director of golf, one of the questions I hear most often is which qualities and attributes the club should prioritize in its next golf professional. Does this person have a history of attracting talent, or as I like to say recruiting, training, motivating, mentoring and developing their team? Great PGA professionals do! This is critical to the future of the game and business. PGA pros are the primary recruiters for the next generation of players, and some will be the next generation of PGA professionals working at your club, delivering awesome member experiences for all and growing this great game.

Golf is a difficult game, and many members’ long-term enjoyment of the club depends on whether they feel supported in improving and enjoying the game. At a quality club, the golf operation is a high-touch, relationship-driven part of the overall member experience. PGA professionals play a central role in that equation, helping members navigate the game with patience, skill and consistency. When clubs recognize and support their golf professionals, whether through appreciation, professional development or award nominations, they are investing in stronger member satisfaction, deeper engagement and the long-term value of the club experience.

Recognition at the PGA section or national level is great, much like recognition at the CMAA’s national awards. But none have the day-to-day value of simple “thank yous” and “pro you’re awesome” coming from you and members at your club. In the relationship-driven world of private clubs, your staff is the heartbeat of the member experience. Recognizing and thanking your team isn’t just a polite gesture; it’s a strategic investment in the club’s culture. When a server, greenskeeper, assistant golf professional or locker room attendant feels seen and valued, their sense of ownership deepens, boosts employee retention, elevates service and strengthens morale.

The golf committee should have on their annual planning calendar which events will recognize not just the golf professional and their staff, but the entire club team. Do you have an award scholarship program that members contribute to each year to fund scholarships for your key people at your club? Is there an employee members’ annual golf tournament that builds these relationships, which could be a simple 9-hole scramble and/or a lot of fun? Put it on the agenda, think outside the box, and remember that, ultimately, a culture of gratitude trickles down and turns into appreciated staff who create satisfied members, which is the hallmark of any prestigious club.

THE BOARDROOM MAGAZINE – April 2026

Paul K. Levy, PGA, Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE. He can be reached via email: paul@kkandw.com.

Celebrating Your Golf Professional & Team2026-04-28T19:27:35+00:00

What Can We Do Better: Setting the Tone for the 2026 Golf Season

What-Can-We-Do-Better-Setting-the-Tone-for-2026-Golf-Season

As your golf committee looks to kick off the 2026 season for most of you, the golf committee and its members are probably thinking about what your club can do new for tournament schedules, possible changes in policies and procedures, how the golf professional and their professional staff will enhance the member experience, what new products the golf shop will carry, and more.

This is an invaluable time. As I used to tell my teams, evaluate “what can we do better,” or WCWDB. Just as an entire club should annually continue to evolve for the better, so should the golf operation.

This process should be driven by the director of golf and their team at the grassroots level. The committee should charge the professional with bringing forward a report on these areas and other new concepts to consider, with a focus on continued improvement. These changes or new directions should not be made for the sake of change, but to make the overall golf experience for the membership the best it can be.

Just as technology continues to drive change, improvement can often come from simpler adjustments, such as a tweak to a tournament program, new teaching and coaching offerings, or a planned member trip with a different approach than previous years.

Human beings do not look forward to change and are often resistant to it. At times, golf committees may be hesitant or focused on ideas that are not aligned with the direction of the overall golf program, which the golf professional and their team manage and deliver on a day-to-day basis. This is where balance in the relationship between the professional and the committee is critical.

Individuals in the club industry, such as the GM/COO, director of agronomy, food and beverage director, and executive chef at top clubs, have embraced continuing education to increase their value to their clubs. The focus of the WCWDB process is similar: taking a hard look at what the golf operation can do better as a team to deliver greater enjoyment and stronger member experiences, which often leads to increased usage in the new year.

In many ways, it serves as a form of continuing education for the golf staff. Because the golf professional and their team are most connected to the membership, they are best positioned to drive meaningful enhancements to the overall golf operation.

Consider having the director of golf and their staff make a presentation to the committee at the beginning of the season outlining initiatives they want to implement differently that year. When those  delivering the experience generate ideas and finalize them with the committee, the results are often stronger. This approach also reinforces that the club’s leadership values creative thinking and acknowledges that the staff’s priority is the best interest of the membership.

One of the most common things I hear from search committees when I am helping to identify a new director of golf is that they want a professional who will continue to push the program forward, not simply maintain the status quo. In some cases, experienced professionals who are encouraged to retire earlier than expected are viewed as being reluctant to change long-standing practices. Incremental improvements in programs, services and offerings may seem small year to year, but over time, they demonstrate a commitment to progress and relevance.

A question I am often asked by candidates I am recruiting for director of golf positions is how long the previous professional held the role and what led to their departure. A continued focus on “what can we do better” supports longevity and benefits members by creating anticipation for the golf season each year and encouraging increased engagement at the club.

When you look at how the golf industry has evolved over the past 40 years, you see that expectations and delivery have changed. By involving the golf professional and their team in shaping what clubs will do each year differently, clubs help support long-term stability while enhancing the member experience.

THE BOARDROOM MAGAZINE – January/February 2026

Paul K. Levy, PGA, Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE. He can be reached via email: paul@kkandw.com.

What Can We Do Better: Setting the Tone for the 2026 Golf Season2026-04-08T18:47:24+00:00

State of the Game After the COVID-19 Bump

State-of-Golf-Game-in-Private-Clubs-After-COVID

Did we really think this “COVID bump” thing would become a version of Mount Everest? If you say yes, I do have some good old Louisiana swamp land I would love to sell you.

Who would have thought we would be sitting here today as an industry healthier than ever? And who has benefited? Everyone in the game, but especially private clubs. In fact, I just received an NGF short read that said it appears private rounds are on pace to be up three percent in 2025 compared to one percent for public play. Private clubs are full, and rounds continue to grow.

It is a challenge for many clubs to continue to manage course accessibility issues. Overall, 502 million rounds were played in 2020, a significant increase from the previous year despite pandemic-related course closures in the spring. We are on pace this year to beat the record set in 2024 of 545 million rounds of golf played. The only year that did not see an uptick was 2022, which had a two percent decrease.

New golf course development is seeing an uptick. Over 120 courses are in some stage of active planning or construction. This number is nearly double the three-year pre-pandemic average.

In 2024, 25 new facilities opened in the US. It was one of the busiest years for new openings in over a decade. Accurate numbers for 2025 are not available yet, but the trend continues. This year is expected to be a big year for new private clubs, and 2026 could be the biggest for new courses in a decade. Recent trends show that about two-thirds of new course projects involve private clubs. This is another sign of a healthy golf industry.

Many private clubs today have waitlists to get in versus waitlists to leave. More has been spent on capital projects to improve the facilities—clubhouses, fitness and spa facilities, adding more cool food and beverage venues, pickleball and platform tennis courts, and yes, revamping the golf facilities and courses. The equipment companies have never had better sales.

I will use Titleist, which has allowed me to be a professional staff member for 30 years, as an example. In 2024, Titleist’s total golf gear sales hit $2.46 billion, up from $1.6 billion in 2020, or up over 50 percent. Golf ball sales alone are up over 54 percent, going from $507 million to $786 million. That is a lot of golf balls. Maybe a few are in that favorite water hazard on that dogleg par 5 at your club that you’re always trying to cut the corner on.

Golf coaching and teaching entered a golden age, and the profession has never had more quality coaches/instructors, better technology and just downright better opportunities for all to learn the game at a higher level. Spending on golf instruction in the US grew significantly between 2020 and 2024, rising from an estimated $1 billion in 2020 to about $2 billion in 2024. The industry’s growth was fueled by a surge in golf’s popularity, particularly among younger players. And to continue that trend, we need more PGA professionals.

So, how has the COVID bump helped that? It has created a mountain of interest among young people entering our industry and wanting to become PGA professionals.

In July 2020, the number of associate professionals getting into the business and trying to become Class A PGA professionals was 3,628. By October of this year, the number had swollen to a staggering 8,427 associates—more than double.

A far cry from the shortage of help we were bemoaning in our golf operations just six or seven years ago. This means we are finally starting to make strides on backfilling the baby boomer generation of golf professionals who are retiring.

As it is said, the proof is in the numbers. So, as we look to close out an awesome 2025 for the game and industry of golf, should we be calling the great increase in all facets of the game and business of golf the COVID bump or the “COVID mountain”?

I do not see this slowing down anytime soon. We can be bullish on the game and industry of golf. Not too many red flags on the horizon to say this is going to slow down quickly. What a great time to be in our industry and to be a PGA golf professional. Yes, my friends, the game we love called golf is very healthy. Hit ‘em straight.

THE BOARDROOM MAGAZINE – November/December 2025

Paul K. Levy, PGA, Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE. He can be reached via email: paul@kkandw.com.

State of the Game After the COVID-19 Bump2025-12-10T15:54:56+00:00

Lessons from 40 Years of Golf Club Consulting

Lessons-from-40-Years-of-Golf-Club-Consulting

In my 40 years of writing and advising on golf course design, maintenance and operations, I have acquired a reputation for frankness. Surely that is because of my prior work history as a caddie.

I got to see players’ strengths and weaknesses; their moments of hesitation, delusion and fear under pressure; and their fleeting achievements and the pride they take in those moments of triumph. You also learn a key insight into people—how they treat service staff and those lower on the totem pole (they think!) than themselves, since it is you, as their mobile servant and office manager, who is the recipient of their emotions. In other words, you read their character. As the saying goes, “once a caddie, always a caddie.”

You also learn never to be afraid of rich people, a trait that has served me well in my dealings with billionaires, sports and arts icons, and even a future president. I come from a lower- middle-class working background. Part of my fascination with golf growing up was that it presented me with a lifestyle that would never otherwise have been available to me.

At the same time, I saw how successful businessmen came to rely upon me for advice and comfort under stress. It helped that I could read a golf course in terms of distance, terrain, slope and conditioning, and could advise these businessmen when called upon.

I honed and developed my secret skill over seven summers. I caddied on the PGA Tour while I was in graduate school and finishing my doctorate in political science. By the way, a dissertation on Machiavelli and Clausewitz comes in handy in the business world. Along the way, my understanding of the game evolved—from the golf course proper and how players confronted their own game to management of the business as a whole. Through this understanding of golf as a difficult industry to manage, I have come to know some peculiarities of the golf and country club world.

So, at the risk of oversimplifying, here are seven principles I have learned that apply to clubs with which I deal.

  1. Inverse Service Exposure
    Private clubs are in the hospitality and service industry. Yet an oddity of the golf trade is that clients (members) have the vast majority of their face-to-face interactions with the lowest- paid, least trained service staff.Meanwhile, the highest-paid, most qualified professionals (club managers, golf pros, course superintendents, F&B directors) are hidden from day-to-day service exposure. They spend their time filling out spreadsheets, managing budgets and attending Zoom meetings. Car park valets, junior assistant pros, caddies, wait staff and on-course laborers service members. This is a problem.
    Lesson 1: Make sure senior staff switch roles occasionally and occupy high contact positions.

  2. Golf Is Akin to Family Farming
    It helps to understand golf management as akin to running a family farm. The game is unusually land extensive, a commodity which they are no longer producing and becomes more valuable to a potential developer in terms of highest and best alternative use. It is also labor-intensive, a red flag given the rising cost of staff and the increasing difficulty of recruitment and retention.The game is subject to weather variations and climate change. That means rising coastal waters, more sustained heat, greater exposure to periodic torrential rains and greater oscillation in the extremes between drought conditions and flood-level deluges. Golf is also, like farming, basically a retail operation: preparing for immediate consumption a product that can deteriorate quickly and yet must inspire cash flow.
    Lesson No. 2: Given the inherent uncertainties of the industry, don’t overpromise; just overdeliver a fresh product.

  3. The 90/10 Rule
    At most clubs, 90 percent of complaints come from about 10 percent of the members. Half of the complainants are miserable, wretched depressives whose basic goal in life, it seems, is to make everyone else as unhappy as they are.They make rational discussion, let alone advanced planning, virtually impossible for management. They make it seem as if the club has a serious problem, when in fact they are the problem. Most members can be convinced to do the right thing if outside professionals are brought in, consulted and listened to. Member forums can help educate rank-and-file members about a club’s long-term needs. At such meetings, don’t expose the experts – architects, financial planners, agronomists, club advisors – to the crowd without planning ahead, planting favorably inclined members in the audience to ask pertinent questions and to prevent the meeting from getting hijacked. Never hold such meetings with an open bar – or at least, close it when the meeting starts.
    Lesson No. 3: Don’t let whiners set the agenda.

  4. One-Third of Members Are Financially Stressed
    With wealth floating ever upwards in America and many clubs facing full memberships and waiting lists, it’s helpful to remember that a private club membership is a luxury. At every club, I would estimate that up to one-third of members struggle to pay their monthlies.It’s not that members are poor, or even that dues are always overpriced. But, a $10,000 initiation and $750 a month at a modest club, and upwards of $100,000 initiation and $1,400 monthly at an elite club, is asking a lot of many families. Those who can’t afford it drop out. Most seem to manage and often go out of their way to use the facility to justify to themselves (and their family) that continued inclusion is worthwhile.They will keep their expenses modest, indulging extras like hosting guests or having big family dinners. But they will resist club investment that might lead to an assessment or dues hike. What they will tolerate is a sense of getting value for their money, which is why the board and management need to keep in mind that without an identifiable return on investment, investment in the club’s future will seem to such members as unnecessary indulgence.
    Lesson No. 4: Identify the value you are providing.

  5. All Aboard
    Among the many signs of a dysfunctional club is having the general manager, golf director and grounds superintendent on different pages when it comes to club direction. It’s rarely a matter of open sniping; more like subtle grumbling, with each having their own coterie of loyalists among their respective staff and the members at large. Well-run clubs are all on-message at the top. Weekly meetings help. Liking each other and feeling comfortable personally are crucial. So, too, is a sense of shared journey rather than professional insecurity or competing ambitions. It helps to hold meetings in each other’s quarters on a rotating basis; nothing makes a manager or club president more aware of what it takes to run a golf course than meeting occasionally in the maintenance building. It helps, too, if they travel together to attend golf industry meetings and learn each other’s concerns. That doesn’t require the manager to become a turf grass expert any more than the greenkeeper selecting the wine list.
    Lesson No. 5: The leadership team must act as a team publicly and privately.

  6. Service Staff Members Are Crucial
    Among the many lessons families learned during the COVID-19 pandemic was that a well-staffed private club provided the safest environment for family-wide recreation. That’s why country clubs flourished. The key to a healthy club is loyal and devoted staff who prize being at work, treat members with respect and, in turn, are treated with respect. Paying loyal staff what they truly deserve is a budgetary stretch. There are also other things, along with pay and medical benefits, that clubs can provide: a work environment that respects their integrity as diverse men and women; not tolerating members or staff who might trespass on their bodily, ethnic or sexual identity; providing for holiday time off that reflects their cultural traditions; giving them family time off when needed; and providing for scholarship programs that reward them and their children for academic advancement. Cultivating a loyal, dedicated staff requires a club-wide effort that has enormous benefits for employees and members.
    Lesson No. 6: Cultivate staff loyalty.

  7. The Golf Course Is the Primary Asset
    At country clubs, the golf course is the primary asset. That facility draws the most revenue and interest, certainly disproportionate to the expenditures. I’d estimate that golf takes up about 30-35 percent of a club’s budget and brings in about 75 percent of its revenue. Yet at many clubs, members tolerate a course that, compared to everything else they choose for their lifestyle, is not up to the same standard. The parking lot is filled with members’ luxury vehicles. Members wear upscale designer label clothing. They expect haute cuisine dinners at the club and the latest technology in exercise equipment. But they will tolerate a substandard golf course, too hard for average golfers, overgrown with excess trees and that betrays its own historic legacy through successive bouts of “modernization.” For many members, playing golf is a blessing. They are grateful for their home club because it’s the one they know best. Maybe they have not traveled much to other, trend-setting new courses. Or they shy away from raising concerns about the degree of difficulty or the repetitiveness of holes because, as mid- to high handicappers, they feel their voices will not be taken seriously by the low handicappers who tend to run things.Members deserve a fine golf course. One that is fun to play, not a burden. One that provides teeing grounds for all levels of players and is not just cultivating a degree of difficulty. A golf course that provides emotional uplift and strategic diversity on a day-to-day basis. And one whose natural features reflect the topography, culture and history of its setting.
    Lesson No. 7: The golf course comes first.

Golf design and maintenance cannot be fully understood without appreciating club culture, politics, budgeting and history. Dysfunctional clubs suffer dysfunctional decision-making. Likewise, clubs with fine golf courses develop clear ways for long-term planning and assessment. In the process, members make investments that yield dividends and enhance their lives—the whole point of club membership is to surround yourself with people you like, in a lifestyle that is comforting, enjoyable and enduring.

THE BOARDROOM MAGAZINE – November/December 2025

Bradley S. Klein is a veteran golf course writer, book author and design consultant. He has previously written for the USGA Green Section Record on golf course renovation planning and other topics. He is an industry partner with KOPPLIN KUEBLER & WALLACE, a consulting firm providing executive search, strategic planning and data analysis services to the private club and hospitality industries. Please contact Bradley S. Klein directly for assistance. He can be reached at igolfbadly@aol.com | 860-508-7696 | @BradleySKlein on X (Twitter)

Lessons from 40 Years of Golf Club Consulting2025-12-09T16:37:52+00:00

Let’s Talk Club Management Podcast – Growing in the Gap Between the Golf Professional & Superintendent

Growing-in-the-Gap-Between-the-Golf-Professional-and-Superintendent

At your club, there are two individuals who share one goal but have differing responsibilities that might seem to be cross purposes at times, the Golf Professional and the Superintendent. These individuals and their teams are responsible for delivering an exceptional golf experience. How can club management professionals support these individuals and help them meet the mission? In this episode of Let’s Talk Club Management, we’re joined by Paul Levy, PGA, and Armen Suny, Search Executives with Kopplin Kuebler & Wallace, to share their insights into how all parties can grow in this existing gap.

Let’s Talk Club Management Podcast – Growing in the Gap Between the Golf Professional & Superintendent2025-12-01T22:46:22+00:00
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