Golf & Technology: Using Science to Improve the Art & Experience
The question of whether golf is more science or art has been debated for years. Most good players and PGA/LPGA professionals will tell you it is both.
Teachers and coaches today use available science and modern technology to help their students improve their art. It is not just about playing the game, but about how technology can give our members and guests a better experience.
When I was a young assistant golf professional in the 1980s, few golf shops were using computers to monitor and track inventory and sales, assist in tournament administration, manage payroll or even handicaps.
We always had a handicap book where you would write in your scores. The person who calculated our handicaps would come by and pick up the books once a month. Magically, we would then get a handicap report to staple up on the wall for the month.
This, of course, is before the USGA created the GHIN system. Yes, I go back that far.
Many companies today offer services that raise the service bar for members. For example, members love to push a button and something happens. Remember the doorbell-type ringer at the bag drop, and hope they get your clubs on the cart quickly.
Now, members can let the golf staff know where they want their clubs, i.e., at the range, on a cart or at bag drop, all with the push of a button on an app. The club staff can be on top of this service feature to make sure the member’s day starts on a positive note.
Among the best things that have come about for high-end clubs are the apps that let you know who’s getting ready to walk through the door or drive up to the entry to the club before they even get out of their car.
Asking a member for their member number tells them one thing: “I don’t know who you are.” Now, your staff can see who enters the parking lot, including their name, member number, a picture or headshot and other personal information the member approves ahead of time.
It is a far cry from tracking the information in the club’s POS, printing it all out and reading through it for the next day. It allows the golf staff to be on top of it. The information is at your fingertips, or your staff’s fingertips, in real time.
Golf staff can coordinate with the F&B team regarding cart items, such as favorite beverages or snacks. They can have something delivered in the round without calling in, waiting on hold, then dealing with the possibility of human error with a verbal order.
It may be that they want their favorite sleeve of three new golf balls on the cart for each of their guests. The ability to drive extra revenue is the side benefit of elevating the member and guest experience.
At my home club in the mountains of Arizona, we constantly check the app for lightning delays when we hear the horn go off, as it tells us exactly how long it will be till the delay ends or we hear another horn.
Sometimes it comes in handy near the end of a round to decide if you’re going to wait it out or not. Technology has made golf a more enjoyable game. Online tee times are almost the norm now and have come a long way in the last 10 years. So much easier than dialing a phone for 10 minutes and hoping you are one of the lucky ones.
I could write a whole article on the benefits of instruction, which I have mentioned in some of my previous articles. Technology has been a game changer, with teaching technology that encompasses a range of tools and systems designed to enhance golf instruction and player development, including launch monitors, virtual reality, AI-powered analysis tools, wearable sensors and pressure plates.
These technologies provide detailed feedback, personalized training and a more engaging learning experience for golfers of all levels.
We truly live in an age where if someone thinks it, someone finds a way to design and offer a solution. Challenge your golf team to make every day an awesome golf experience for members.
THE BOARDROOM MAGAZINE – September/October 2025
Paul K. Levy, PGA, Search & Consulting Executive, KOPPLIN KUEBLER & WALLACE. He can be reached via email: paul@kkandw.com.





