The people and teams we celebrate as “The Best” will tell you how hard they worked to achieve that status….They will tell you how they trained Every. Single. Day.
KK&W provides Food & Beverage training that focuses on the fundamentals, product knowledge, describing menu offerings, pairings, crafting a spiel, making recommendations, steps of service “do’s and don’ts,” emotional skills, habits, accountability and how to deliver exceptional service at a luxury level in line with today’s high guest expectations.
The core of our programming is growing passion and confidence. Our interactive workshops involve storytelling, sharing experiences, role playing, situational awareness and more. We connect your team to the experiences they are delivering by helping them enjoy the processes and products your club is extending to the membership.
The basics are HARD; the best teams, businesses and people across the globe spend time every day practicing the basics. The basics are the foundation upon which excellence is developed.
When we train, we work with your employees and leaders to plant seeds of genuine interest for Food & Beverage. We create the foundation of knowledge, then work with you to build systems, habits and tools by which excellence grows daily in within your food and beverage operations.