Over the past few years, engaging a club’s employees has become increasingly important. As working environments have shifted dramatically since 2020, employees are demanding more, such as increased pay or better work/life balance. In a typical industry, meeting these demands would fall on a human resources (HR) team, but in the club industry — where human resources often is someone wearing multiple hats and falls more in an administrative role rather than a people-facing role — everyone is playing catch up.

If a club does have an HR person, said Jodie Cunningham, SPHR, SHRM-SCP, HR/Talent Strategist, Search and Consulting Executive for Kopplin Kuebler & Wallace, and active in the club industry handling executive talent search and placement, it’s usually someone associated with accounting — the person who oversees payroll, does the new-hire paperwork and the tax forms. That, however, is changing at a fast clip, she added, “which is a very, very good thing.”

Read the full article by Molly Olson in the 2023 March/April issue of Club Management Magazine.