Join us on either Thursday, 5 December, or Tuesday, 17 December, for an engaging opportunity to elevate your team’s skills and enhance the member experience at your club. This online session will provide actionable strategies for establishing robust food and beverage training programmes that emphasize hospitality, service, and product knowledge. Attendees will learn how to design engaging training materials, deliver effective daily education, and foster a workplace culture that motivates and retains staff. With real-world examples and best practices from top-performing clubs, participants will gain the tools to elevate their food and beverage competencies and support consistent service excellence. This session is ideal for club leaders committed to building a stronger, more engaged, and retention-focused food and beverage team.

Key takeaways include:

• Foundational competencies in hospitality, service, and product knowledge.
• Practical steps for designing training materials that are engaging, accessible, and easy to implement in daily food and beverage operations.
• Methods to inspire and motivate your food and beverage team, fostering a sense of pride, purpose, and dedication that enhances retention.
• Strategies for integrating concise, consistent training sessions into daily operations to reinforce skills and standards.
• Tools and metrics to measure training effectiveness and that continuously improve staff performance.